“RICCI S.R.L.” with headquarters at Viale I Maggio, 10 – 63813 Monte Urano(FM) and VAT No. 01619620444, intends to apply the concept of electronic commerce adopting for the moment only the system and methods of payment for Consumer Customers of Payment on Delivery and Credit Card. “RICCI S.R.L.” also underlines the concept of consumer protection introduced with Italian Legislative Decree 50/1992, Italian Law Decree 22/5 No. 185/1999 on sales outside of commercial premises. In fact, the rules provided for in Italian Law Decree 50/1992 and Italian Law Decree 22/5 No. 185/1999 on contracts negotiated outside of commercial premises and subsequent rules set forth in Italian Legislative Decree No. 70 of 9 April 2003 and in Italian Legislative Decree No. 206 of 6 September 2005 the “Consumer Code”, which harmonizes and reorders the regulations concerning purchasing and consumption processes in order to ensure greater protection for consumers, also apply to contracts signed electronically.
General conditions of sale
The following conditions are valid from 12 April 2012. The present general conditions may be updated or changed at any time by “RICCI S.R.L.” which will ensure that they are communicated through a notice which will be published on our website. The consumer undertakes, each time a change is made to the present general conditions, to print them out and conserve them.
1) PURPOSE OF THE ONLINE CONTRACT AND ITS DEFINITION
The “online” sales contract is a remote contract, referring to a legal transaction regarding movable goods and/or services signed between a supplier, “RICCI S.R.L.” and a consumer, a customer in the context of a remote sales system organized by the supplier which, for this contract, uses exclusively the remote communication technology known as the “Internet”. All contracts, therefore, will be concluded directly through access by the consumer customer to the website corresponding to the address http://www.rfrfabianoricci.it where, following the procedures indicated, the contract will be concluded for purchase of the goods. Consumer means the natural person who purchases goods and services for purposes not directly linked to the professional business carried on.
2) AVAILABILITY OF THE PRODUCTS
“RICCI S.R.L.”’s IT system is designed to guarantee the shipment of orders within 120 working hours following their acceptance. If the goods are unavailable, also temporarily, the supplier must inform the consumer and proceed, if necessary, to refund the amounts already paid for the supply pursuant to Art. 54 of Italian Legislative Decree 206/2005. Except with the consent of the consumer to be expressed before or at the moment of concluding the contract, the supplier may not fulfil its obligations by supplying products different from those agreed even if of an equivalent or higher value.
3) OBLIGATIONS OF THE PURCHASER
The consumer undertakes, once the online purchasing procedure has been completed, to print and conserve the present general conditions – which, besides, he or she will already have read and accepted as this is an obligatory step during purchasing – in addition to the specifications of the product being purchased.
3.1. The present conditions may be updated or changed at any time by “RICCI S.R.L.” which will ensure that they are communicated through publication of a notice on the website. The consumer undertakes and promises, each time a change is made to the present general conditions, to print them out and conserve them.
3.2 It is forbidden for the purchaser to enter false, and/or invented data during the registration procedure, required to activate in relation to him/her the process of executing the present contract and subsequent related communications; the personal data and e-mail addresses must be exclusively his or her genuine personal data and not of other people, or imaginary. It is expressly forbidden to make double registrations corresponding to a single person or to enter data of other people. The Management of “RICCI S.R.L.” reserves the right to prosecute for every breach and abuse, in the interest and for the protection of all consumers.
3.3 The Customer relieves “RICCI S.R.L.” of all liability deriving from the issue of erroneous fiscal documents owing to errors related to data provided by the Customer, as the said Customer is solely responsible for correctly entering data.
Filling in the personal data record, during the purchasing procedure, necessary to activate in relation to the Customer the process for execution of the present contract and subsequent related communications, the Customer authorises “RICCI S.R.L.” to communicate the personal-common data (as defined pursuant to Art. 4 of Italian Legislative Decree 196/2003) to trusted couriers and/or shippers for delivery of the goods purchased so as to enable the procedures necessary for this purpose.
5) SELLING PRICES AND PURCHASING METHODS
All selling prices of the products shown and indicated on the website http://www.rfrfabianoricci.it for which they constitute an offer to the public under the terms of Art. 1336 of the Italian Civil Code, include VAT, which can be seen in the summary list of the “Shopping Basket”. The customer will be charged a contribution towards delivery expenses, which is clearly displayed before the order is completed, and delivery will be made via express courier. The delivery time is approximately 4/5 working days from the shipment date.
The purchase contract is concluded by exact compilation and consent to purchase expressed through acceptance given “online”, or by signing the order form attached to the electronic catalogue present on the website http://www.rfrfabianoricci.it. There is no minimum purchase order constraint. The customer may pay for the goods ordered using the payment services indicated online at the moment of purchase. For greater customer protection “RICCI S.R.L.”’s Administrative office may carry out checks on the details of the person who made the order.
6) SHIPPING OUSIDE THE EUROZONE
When placing an order on rfrfabianoricci.it outside the Eurozone, the customer must accept the following terms and conditions regarding international shipments.
It is important to note that customs duties and other import charges may be charged by the customs authorities of the destination country and are not included in the total cost of the order placed on our site.
In the purchase confirmation email sent to the customer, preliminary information will be provided on possible customs charges and the customer's obligation to pay them. However, this information is indicative and subject to change, as it depends on the customs regulations of the destination country. In addition, our team may contact the customer privately to provide further details and assistance regarding customs duties and clearance procedures. This communication is usually done via email or telephone to ensure personalised support and a proper understanding of the applicable customs fees.
Customers placing orders outside the Eurozone are strongly advised to inquire in advance about the customs laws and regulations of their destination country. It is important to keep in mind that the customer is solely responsible for paying customs duties and any other applicable customs charges.
Please note that rfrfabianoricci.it cannot be held responsible for any delays in delivery caused by customs clearance procedures or for any customs charges applied to international shipments.
7) RETURN AND REFUND POLICY
The customer can exercise the return of the products within 14 working days from the delivery of the package.
The right of cancellation is however subject to the following conditions. The products must be intact, not used or damaged. If the returned items show damage or signs of wear and tear resulting from unnecessary handling to establish the nature, characteristics and functioning of the items, we will be able to withhold from the refund an amount corresponding to their decrease in value. With reference to shipping costs, in the event of a refund request, the costs are borne by the customer. If the request was for a size change, the shipping costs are borne by Ricci SRL.
To take advantage of the right of return and / or withdrawal, please contact the company at the email address: email@example.com to agree on how to replace and refund the goods.
Return fees attributed to discounted products are charged to the customer.
“RICCI S.R.L.” assumes no liability for poor services attributable to force majeure and/or fortuitous events such as accidents, theft and/or robbery of the courier charged with the delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods and other similar events which impede, wholly or in part, execution of the contract in the times and with the methods agreed. “RICCI S.R.L.” will not be liable in relation to any party for damage, losses and costs suffered following non-execution of the contract for the aforementioned reasons, as the consumer only has a right to a refund of the price paid. In the same way “RICCI S.R.L.” is not liable for any fraudulent or illegal use that may be made by third parties at the moment of payment for the products purchased.
8) CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE “RICCI S.R.L.”
has the right to terminate the contract signed giving a simple communication of this to the customer with adequate and justified reasons; in this case the customer will have the right exclusively to the return of any amount already paid. The obligations assumed by the customer pursuant to Art. 3 (Obligations of the Purchaser), and the guarantee of successful payment that the customer makes with the means pursuant to Art. 5, have an essential character, as also, by express agreement, non-fulfilment, by the Customer, of even only one of the said obligations will determine termination by right of the contract pursuant to Art. 1456 of the Italian Civil Code, without the need for a court judgement, without prejudice to the right for “RICCI S.R.L.” to take legal action for compensation for further damages.
9) JURISDICTION AND COMPETENT COURT
Every dispute relating to the application, execution, interpretation and breach of the purchase contract signed “online” through the “RICCI S.R.L.” website is subject to European jurisdiction; the present general conditions refer, for anything not expressly provided for herein, to the provisions of the Consumer Code. For any dispute between the parties on the subject of the present contract reference will be made to European legislation.